Win99 Privacy Policy – How We Protect Your Data

1Who We Are

This Privacy Policy applies to the Win99 platform available at win99.ad ("Win99", "we", "us", "our"). Win99 is an online entertainment platform offering sports betting, live casino, slot games, bingo and related account services to adult players. This policy explains how Win99 collects, processes, stores and protects the personal information of users ("you", "your") who register and use the Win99 platform.

By registering a Win99 account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions. If you have questions about how your data is handled, contact Win99 support at any time — details are in Section 13 of this policy.

2Data We Collect

Win99 collects different categories of personal information depending on how you interact with the platform. The main categories are as follows:

Win99 collects only the data that is necessary to provide the platform services, process your PKR transactions, verify your identity and ensure the security of your account. We do not collect data that we do not need.

3How We Use Your Data

Win99 uses the personal information we collect for the following purposes:

• Account Registration & Management: To create and maintain your Win99 account, verify your identity and keep your account details up to date.
• Processing Transactions: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported payment methods.
• Platform Services: To allow you to place bets on cricket, PSL, T20 matches, football and other markets, play slot games, participate in bingo and access the live casino.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, unauthorised account access, money laundering and other prohibited conduct as described in our Terms and Conditions.
• Customer Support: To respond to your queries, complaints and support requests efficiently using the contact details registered on your account.
• Responsible Gaming: To monitor gaming activity and identify patterns that may indicate a player needs support through our responsible gaming tools.
• Platform Improvement: To analyse how players use Win99, identify technical issues and improve the overall performance and experience of the platform.
• Promotional Communications: To send you relevant offers and updates about Win99 bonuses, promotions and new features — where you have opted in to receive such communications. You can opt out at any time via your account settings.

4Legal Basis for Processing

Win99 processes your personal data on the following legal grounds depending on the purpose of the processing:

• Contractual Necessity: Processing your account data and payment information is necessary to fulfil our agreement with you under the Win99 Terms and Conditions.
• Legitimate Interests: Win99 has legitimate interests in keeping the platform secure, preventing fraud and improving our services. We only rely on this basis where our interests are not overridden by your rights.
• Legal Obligation: In certain cases Win99 may be required to process and retain your data to comply with applicable legal or regulatory requirements, including anti-money laundering checks.
• Consent: For optional uses such as marketing communications and non-essential cookies, Win99 relies on your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5Payment Data

Win99 takes the security of your PKR payment information very seriously. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the transaction is handled through secure third-party payment processors. Win99 does not store full card numbers, mobile wallet PINs or bank account passwords on our servers at any point.

The payment reference data we do retain — such as transaction IDs, the last few digits of a card or a mobile wallet account reference — is used solely for the purposes of:

• Verifying that a deposit has been received in your Win99 balance correctly.
• Processing withdrawal requests back to your registered payment method.
• Investigating and resolving any transaction disputes you raise with our support team.
• Complying with financial record-keeping obligations.

6Cookies & Tracking

Win99 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences and understand how players interact with different parts of the site. The main types of cookies used by Win99 are:

• Essential Cookies: Required for the platform to function. These keep your session active, maintain your login state and allow transactions to process correctly. These cannot be disabled.
• Preference Cookies: Remember your settings such as language preferences, previously played games and display preferences so you do not need to re-enter them on every visit.
• Analytics Cookies: Help Win99 understand which pages and games are most popular, how players navigate the platform and where technical issues occur. This data is aggregated and does not identify you personally.
• Marketing Cookies: Used to show you relevant Win99 promotions and offers. These are only placed with your consent and can be managed via your browser settings.

You can control cookie settings through your browser preferences at any time. Please be aware that disabling certain cookies may affect the functionality of the Win99 platform, particularly essential cookies which are required for basic operation.

7Data Sharing

Win99 does not sell your personal data to third parties. We may share your information with trusted third parties only where it is strictly necessary to operate the platform and deliver services to you. The categories of recipients are:

• Payment Processors: JazzCash, Easypaisa, Raast and other payment service providers receive only the data needed to process your PKR deposits and withdrawals.
• Game Technology Providers: Suppliers of slot games, live casino and bingo software may receive anonymised session data to support game functionality and RNG certification.
• Identity Verification Services: Third-party KYC and age-verification providers may receive identity documents where required to verify your account.
• Fraud & Security Services: Anti-fraud and anti-money-laundering tools may process account and transaction data to detect and prevent prohibited activity.
• Legal & Regulatory Requirements: Win99 may disclose personal data to relevant authorities where required by applicable law, court order or legal process.

All third parties with whom Win99 shares data are contractually required to handle your information securely, use it only for the specified purpose and not disclose it to unauthorised parties.

8Data Retention

Win99 retains your personal data for as long as your account is active and for a reasonable period thereafter in accordance with our legal and operational obligations. Specifically:

• Account and identity data is retained for the duration of your registered account and for a period after account closure to meet record-keeping obligations.
• Transaction and payment records are retained for the period required by applicable financial regulations.
• Customer support correspondence is retained for a reasonable period to allow us to resolve any ongoing or future disputes.
• Technical and analytics data is typically retained in aggregated or anonymised form after a shorter period.

When personal data is no longer required for any lawful purpose, Win99 will securely delete or anonymise it in accordance with our internal data retention procedures.

9Data Security

Win99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption of data in transit using secure HTTPS connections across all Win99 platform pages and APIs.
• Secure storage of account passwords using industry-standard hashing — Win99 staff cannot view your plain-text password.
• Access controls limiting which Win99 staff can access personal data, on a need-to-know basis only.
• Regular security assessments and monitoring of the platform for vulnerabilities and suspicious activity.
• Secure handling procedures for payment reference data as described in Section 5.

While Win99 takes data security seriously, no platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong and unique password, never share your credentials and log out from shared devices after each session.

10Your Rights

As a Win99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Win99 support using the details in Section 13:

• Right of Access: You can request a copy of the personal data Win99 holds about you.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you can ask us to correct it. You can update basic account details directly from your account settings.
• Right to Erasure: In certain circumstances you can ask Win99 to delete your personal data. Note that some data may need to be retained for legal compliance purposes even after your account is closed.
• Right to Restrict Processing: You can ask Win99 to limit how we use your data in certain circumstances, for example while a correction request is being reviewed.
• Right to Object: You can object to Win99 processing your data for marketing purposes at any time. You can also opt out of marketing emails through the unsubscribe link in any promotional communication.
• Right to Data Portability: In some cases you can ask for your personal data to be provided in a portable, machine-readable format.

Win99 will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we are acting on instructions from the account holder.

11Children's Privacy

Win99 is strictly an adult platform intended for players aged 18 and above. We do not knowingly collect, store or process personal data from anyone under the age of 18. Age verification checks are part of the Win99 registration and account verification process.

If Win99 becomes aware that an account has been registered by a person under 18, that account will be immediately closed, any balances returned where appropriate and all personal data associated with the account deleted. If you are a parent or guardian and believe that a minor has registered a Win99 account using your or their details, please contact our support team immediately.

We encourage parents and guardians to make use of parental control software on shared devices to prevent minors from accessing online gaming platforms.

12Policy Updates

Win99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable legal requirements. When updates are made, the revised policy will be published on this page with an updated "Last updated" date at the top.

Where changes to this policy are material — meaning they significantly affect how your personal data is used — Win99 will make reasonable efforts to notify you via the contact details registered on your account before the changes take effect.

Your continued use of the Win99 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated terms, please stop using the platform and contact Win99 support to discuss your options.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Win99 handles your personal information, please get in touch with our support team. We are available around the clock to assist with privacy, account and platform queries.

You can also find answers to common questions on the Win99 FAQ page. For information about responsible gaming tools and how to manage your gaming activity, visit our Responsible Gaming page.